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Brand Cisco Small Business
Model SPA962
Type Telephone
Standards MAC Address (IEEEE-802.3)

IPv4 - Internet Protocol v4 (RFC 791) upgradeable to v6 (RFC 1883).

ARP - Address Resolution Protocol

DNS - A Record (RFC 1706), SRV Record (RFC 2782)

DHCP Client - Dynamic Host Configuration Protocol (RFC 2131)

ICMP - Internet Control Message Protocol (RFC 792)

TCP - Transmission Control Protocol (RFC 793)

UDP - User Datagram Protocol (RFC 768)

RTP - Real Time Protocol (RFC 1889)(RFC 1890)

RTCP - Real Time Control Protocol (RFC 1889)

DiffServ (RFC 2475), Type of Service - TOS (RFC 791/1349)

VLAN Tagging 802.1p/q - Layer 2 QoS

SNTP - Simple Network Time Protocol (RFC 2030)
Protocols SIPv2 - Session Initiation Protocol v2 (RFC 3261, 3262, 3263, 3264).

SIP over TLS


Secure (Encrypted) Calling via Pre-Standard Implementation of Secure RTP.

SIP Proxy Redundancy - Dynamic via DNS SRV, A Records

Re-registration with Primary SIP Proxy Server

SIP Support in Network Address Translation Network - NAT (including STUN).

SIPFrag (RFC 3420)

Secure (Encyrpted) Calling via Pre-Standard implementation of Secure RTP.

Codec Name Assignment

Voice Algorithms: G.711 (A-law and mu-law) / G.726 (16/24/32/40 kbps) / G.729A / G.723.1 (6.3 kbps, 5.3 kbps)

Dynamic Payload Support

Adjustable audio frames per packet

DTMF: In-band & Out-of-Band (RFC 2833) (SIP INFO)

Flexible Dial Plan Support with Configurable InterDigit Timers.

IP Address/URI Dialing Support

Call Progress Tone Generation

Jitter Buffer - Adaptive

Frame Loss Concealment

VAD - Voice Activity Detection with Silence Suppression


MWI- Message Waiting Indicator tones

VMWI - Visual Message Waiting Indicator - Via NOTIFY, SUBSCRIBE.

Third Party Call Control (RFC 3725)
Security Password-Protected System, Preset to Factory Default

Password-Protected Access to Administrator and User Level Features

HTTPS with Factory-Installed Client Certificate

HTTP Digest—Encrypted Authentication via MD5 (RFC 1321)

Up to 256-bit AES Encryption
Ports Headset Jack—2.5 millimeter port
Display 320 x 240 True Color, 4" Liquid Crystal Display (LCD)
LEDs (6) Line Buttons with Associated Tricolor LED

Line LED State Indication: Active, Idle, On Hold, Unregistered.

Speakerphone On/Off Button with LED

Headset On/Off Button with LED

Mute Button with LED

Message Waiting Indicator LED

Voicemail Message Retrieval Button

Hold Button

LED Test Function
Power DC Input Voltage: +5 Volts DC at 1.0 Amps Maximum

Power Consumption: 5 Watts (tentative)

Switching Type (100-240v) Automatic

Optional Power Adapter (models PA100-NA, PA100-EU, PA100-UK, PA100-AU): 100-240v - 50-60Hz (26-34VA) AC Input
Dimensions 8"w x 7.63"h x 7.50"d
Weight 2.4 lbs.
Temperature Operating Temp. 41 to 113°F (5 to 45°C)
Storage Temp. -13 to 185°F (-25 to 85°C)
Humidity Operating Humidity: 10 to 90%, Noncondensing
Storage Humidity: 10 to 90%, Noncondensing
Specifications Dedicated Illuminated On/Off Buttons for Audio Mute, Headset, and Speakerphone

Four Soft Key Buttons

Four Way-Rocking Directional Button for Menu Navigation

Support for up to two attached Attendant Consoles; adds up to 64 programmable buttons

Voice Mail Message Waiting Indicator Light

Voice Mail Message Retrieval Button

Settings Button for Access to Feature, Set-up, and Configuration Menus

Volume Control Rocking Up/Down Button Controls Handset, Headset, Speaker, Ringer

Standard 12-Button Dialing Pad

High-Quality Handset (RJ-7 connector) and Cradle

Built-In High Quality Microphone and Full-Duplex Speakerphone

Two Ethernet LAN Ports with Integrated Ethernet Switch – 100BaseT RJ-45

802.3af Compliant Power over Ethernet (PoE)

Optional 5 volt DC Universal (100-240 Volt) Switching (Power Supply is Ordered Separately)
Features Up to Six Lines with Independent Configuration and Registration
Secure Call Support—SIP over TLS, and SRTP
Line Status—Active Line Indication, Name and Number
Menu-Driven User Interface—Multiple Languages Supported
Digits Dialed with Number Auto-Completion
Shared/Bridged Line Appearance**
High-Quality Full-Duplex Speakerphone
Call Hold
Music on Hold**
Call Waiting
Caller ID Name and Number
Outbound Caller ID Blocking
Call Transfer—Attended and Blind
Call Conferencing
Automatic Redial
On-Hook Dialing
Call Pick Up—Selective and Group**
Call Park and Retrieval**
Call Swap
Call Back on Busy
Call Blocking—Anonymous and Selective
Call Forwarding—Unconditional, No Answer, On Busy
Hot Line and Warm Line Automatic Calling
Call Logs (60 entries each)—Made, Answered, and Missed Calls
Redial from Call Logs
Personal Directory with Auto-dial (100 entries)
Do Not Disturb (callers hear line busy tone)
URI (IP) Dialing Support (Vanity Numbers)
On-Hook Default Audio Configuration (Speakerphone and Headset)
Multiple Ring Tones with Selectable Ring Tone per Line
Called Number with Directory Name Matching
Call Number using Name—Directory Matching or via Caller ID
Subsequent Incoming Calls with Calling Name and Number
Date and Time with Intelligent Daylight Savings Support
Call Duration and Start Time Stored in Call Logs
Call Timer
Name and Identity (Text) Displayed at Start Up
Distinctive Ringing Based on Calling and Called Number
Ten User-Downloadable Ring Tones—Free Ring Tone Generator from
Speed Dialing
Configurable Dial/Numbering Plan Support (per line)
Group Paging**
DNS SRV and Multiple A Records for Proxy Lookup and Proxy Redundancy
Syslog and Debug Server Records (Configurable Per Line)
Report Generation and Event Logging
Statistics Transmitted in BYE Message
Secure Call Encrypted Voice Communication Support - SIP over TLS, and SRTP
** Feature requires support by SIP server
Package Contents 1 SPA962 IP Phone, Handset, and Stand

1 Handset Cord

1 RJ-45 Ethernet Cable

1 Quick Installation Guide (Optional Power Supply is Ordered Separately)
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